Shipping Policy

This policy is applicable to domestic India orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We Charge Flat Rate  ₹100 Per Orders.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

In general, domestic shipments are in transit for 2 – 4 days (Monday to Saturday). Order cut off time will be 11:00 PM India Standard Time (Kolkata). Domestic order handling time is 1-2 business day (Monday to Saturday).

C. Refund and Delivery Terms

We use the FEDEX and Blue Dart to deliver the product. All Refunds are processed within 48 hours from product return/recieved by Rustic Horse Glass Studio

D. Cash on delivery

For your convenience, Factoh is happy to offer cash on delivery.

E. Taxes

F. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at hello@factoh.com or Call Us at +91 9811058939.

G. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

H. Parcels Damaged In Transit 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.